Return & Exchange

At TZClothing, we prioritize your satisfaction and are committed to providing a smooth exchange and return process. Please review the following guidelines for exchanges and returns.

Exchange Policy

You have a 10-day window for product exchange, starting from the day you receive your order. To initiate an exchange, please contact us via our contact page. If your request is approved, we will provide you with a return shipping label along with instructions on where to send your package.

Important:

• Items returned without prior notification will not be accepted.
• A video of the product must be included when requesting an exchange or return.

Damaged or Incorrect Items

Inspect your items upon delivery. If you find any product defective, damaged, or incorrect, please contact us immediately. We will review the issue and ensure that the problem is resolved promptly.

Exchange and Refund Process

To exchange an item:

1. Return the product you have.
2. Once the return is approved, you can make a separate purchase for the new item.

We will notify you once we receive and evaluate your return. If approved, refunds will be processed and applied to your original payment method.

Refund Timeline:

• Payments made via credit or debit cards typically take 8 to 10 working days to process.
• If you have not received your refund after this period, please contact us for assistance.

For further questions or assistance regarding exchanges or returns, please visit our contact page.

Thank you for choosing TZClothing!